FREQUENTLY ASKED QUESTIONS

EMAIL US AT

INFO@SUVERIA.COM

OUR FOUNDER SUVERIA MOTA IS BOTH THE CEO AND CREATIVE DIRECTOR OF SUVERIA.

THE NERIUM WHITE OLEANDER IS OUR BRAND FLOWER

OUR HEADQUARTER IS LOCATED IN SAINT AUGUSTINE, FLORIDA

We accept Paypal, VISA, MasterCard, American Express, and Discover. We do not accept personal checks, money orders or direct bank transfers. 

When we ship out an order, we will send an email with a USPS package tracking number. You can use the number to track your package.

If you have an account with us, you can check the status of your order at anytime, by simply logging into your account as well.

f you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly whatyour bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please text customer care