FREQUENTLY ASKED QUESTIONS
EMAIL US AT
OUR FOUNDER SUVERIA MOTA IS BOTH THE CEO AND CREATIVE DIRECTOR OF SUVERIA.
THE NERIUM WHITE OLEANDER IS OUR BRAND FLOWER
OUR HEADQUARTER IS LOCATED IN SAINT AUGUSTINE, FLORIDA
We accept Paypal, VISA, MasterCard, American Express, and Discover. We do not accept personal checks, money orders or direct bank transfers.
When we ship out an order, we will send an email with a USPS package tracking number. You can use the number to track your package.
If you have an account with us, you can check the status of your order at anytime, by simply logging into your account as well.
f you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly whatyour bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please text customer care
Yes, our makeup is 100% cruelty-free. The final products are not tested on animals, and neither are any of the ingredients prior to final production.
Yes, SUVERIA is officially a PETA certified brand with 100% vegan products.
Sometimes we try to see if a product wii be well received and expected. After orders are placed, then we can help to sustainable keep a low minimum order based on demands in our sustainability effort.